Each purchased commercial edition of Community Server includes a specific number of support tickets. PLEASE NOTE: the FREE Express Edition does not include support tickets.
What issues are covered by support?
Support Covers . . .
Bugs in the software
Setup and installation
Basic configuration
Patch releases
Support Does Not Cover . . .
Custom development work
Feature enhancements
Custom code not written by Telligent
Training
How do I open a support ticket?
To submit a new support ticket, please complete this form.
Important: Support tickets do not include fixing problems or bugs introduced with custom development work on the platform.
How many tickets per product?
- Telligent Community Server Enterprise Edition includes 10 support tickets per license
- Telligent Community Server Professional Edition includes 2 support tickets per license
- Telligent Community Server Express Edition includes 0 support tickets
When is support available?
Telligent’s support team is available Monday through Friday, from 9:00 a.m. until 5:00 p.m. CST (GMT -6) except for 10 holidays:
New Year’s Day
Labor Day
Thanksgiving Day
Good Friday
Christmas
Independence Day (US)
President’s Day
Day after Thanksgiving
Memorial Day
Day after Christmas