News and Announcements

Social Software Company Releases Harvest Reporting Server 2.0 and Hires Research Sociologist Marc Smith

“The global economic recession is forcing organizations to focus on ROI. Business intelligence and analytics are critical in helping organizations show the value of their investment in Enterprise 2.0 technology. Telligent has a strong commitment to continuous innovation when it comes to helping customers understand what is happening in their social computing communities.” Rob Howard, CEO, Telligent

DALLAS, Texas, November 11, 2008 – In a move to stay ahead of the demand for driving value with innovative social computing solutions, Telligent today released the latest version of its business intelligence tool, Harvest™ Reporting Server, and expanded its technology leadership team with the addition of Dr. Marc A. Smith.

Harvest 2.0 provides deep analysis and trending on how people are contributing within a community and helps enterprise organizations prove the value of their social computing investments.

New innovations in Harvest 2.0 include:

• Social Fingerprints™ – View the unique social fingerprint of every member of your community and quickly see how they contribute.
• Scorecards – Quickly summarize important information and enable community managers and business owners to understand the pulse of the community.
• Sentiment and Tonality – See what people are saying—either positively or negatively—in your community. Visual trending information lets you know immediately what people think.
• Forecasting – Predict future behavior based on current trends. Know where your customers are going before they get there.
• Widgets and RSS – All reports created within Harvest are reusable as either widgets or through RSS, enabling the reuse of data back into the community.

As Chief Social Scientist, Dr. Marc A. Smith will lead Telligent’s Research & Development efforts around advanced social analytics and business intelligence—specifically enhancing Harvest—to provide customers critical ROI measurement of their communities. Dr. Smith is a renowned expert in the sociology of computer-mediated collective actions: the ways group dynamics change when they take place in and through social cyberspaces.

• Prior to joining Telligent, Marc was the Senior Research Sociologist for Microsoft’s Research & Development team.
• Marc received his B.S. in International Area Studies from Drexel University, an M.Phil. in Social Theory from Cambridge University, and his Ph.D. in Sociology from UCLA. He remains an affiliate professor of sociology at the University of Washington in Seattle.
• For the last 15+ years, Marc has been instrumental in defining, understanding, and describing the valuable relationships that people form in online communities and social media.
• Marc is co-editor of Communities in Cyberspace (Routledge), a collection of essays exploring the ways identity, interaction, and social order develop in online groups. He has also published many peer-reviewed papers that have documented the ways online groups operate and can be enhanced.

“I am excited to join a talented team with the leading suite of social media tools in the industry. Telligent distinguishes itself by understanding the importance of sociology for understanding and improving the effectiveness and value of social software tools. I plan to apply the methods of social network analysis and collective action dilemma theory to enhance our social collaboration software.” Marc Smith, Chief Social Scientist, Telligent.

Official Marc Smith announcement: http://grokable.com/telligent/telligent-hires-sociologist-marc-smith/

Official Harvest Reporting Server 2.0 announcement: http://telligent.com/advanced-social-analytics/

See Harvest 2.0 in action at http://reports.communityserver.com/demo

Press Contact:

Ken Vernon, Vice President of Marketing

214-420-1373

[email protected]

About Telligent

Telligent is a leader in enterprise-proven solutions for online communities and social networks. Telligent’s flagship offering, Community Server, provides a fully-integrated platform that utilizes social media to enhance customer relationships and brand engagement, increase ROI, and provide channels for customer insight and feedback. With its software solutions and extensive service offerings, Telligent empowers collaboration for many of the world’s largest brands. Clients include: Associated Press, Conde Nast, Dell, Electronic Arts, Honda, Intel, Mazda, Microsoft, MSNBC, MySpace.com, National Geographic, and Visa. For more information, visit Telligent.com.