Do you know how much value your online community is adding to your brand? We can tell you.
Harvest 2.1 Facts:
- Supports Telligent Community Server 2008.5 Enterprise Edition and Evolution 1.0
- Includes Harvest 2.0 Service Pack 1 and Service Pack 2
- Comes loaded with over 100 interactive reports
- Built on the enterprise-proven Microsoft .NET 2.0 platform and Microsoft SQL Server
- Requires Microsoft SQL Server 2005 and Microsoft IIS 6 or higher
For more information, download Harvest Reporting Server 2.1 Product Overview.
Telligent Harvest Reporting ServerTM 2.1 brings discussion thread analysis and lifecycle management to the support community professional. The newest version of our advanced social analytics software leverages the original features and functionality of Harvest but now gives you the ability to quickly and easily spot anomalies in your support community and locate the bottlenecks in its content flow. New features such as support key vital signs, thread lifecycle, and time-to-solution rates help to surface and identify FAQ and speed your answer and reply rates.
Telligent Harvest Reporting Server 2.1 is an interactive tool that allows you to build your analytics portfolio based on your unique business needs and goals. The user-friendly format offers easy-to-use menu tabs including Dashboard, Activity, Content, Groups, Moderation, Sentiment, Users, and now Support!
Measure Your Time-to-Solution Rates
Measure the speed at which your community is able to close questions. Evaluate the average number of replies, response time, and overall answer rate. This new feature even gives you the ability to list your forums by best and worst time-to-solution. Use this section of the Support tab to set response objectives and then measure your progress against those guidelines.
Identify Unique Social Fingerprints(R)
Each member of an online community has his own unique contribution style or "fingerprint" that he leaves on a community. This distinct fingerprint is built around how the user contributes within the community over time. Harvest features user type information that lets you understand who the Originators, Askers, Answerers, Connectors, Commenters, Overseers, and Spectators are. It’s an innovative way to think about how to categorize and classify groups of people within your online social network.
Assess Your Support Key Vital Signs
Quickly indicate the answer rate within your forums and provide actionable information about your community’s efficiency, reach, hot spots, and most influential users.
Forecast Future Behavior
Harvest 2.1 adds the power of prediction! Know what’s happening in your online community today, but also forecast site activity in the future. Based on user history and current trends, Harvest 2.1 gives you a sneak peek into what may be coming down the road.
Easily Integrate Into Your Enterprise
Have more than one community but want to see different metrics for each? No problem! Harvest 2.1 lets you manage multiple sites while supporting custom report packages and multiple data sources to build your ideal reporting system. Write your own reports or create custom reports for any database – there are no limits! Harvest 2.1 easily extends by adding an infinite number of reports or by customizing the built-in intelligence.
Know How Quickly Questions Are Being Answered
Now you can truly assess your community’s answer rates! Use the 1-day, 3-day, and 7-day rate chart to determine what percentage of your questions is answered in those various slices.
Summarize Through Scorecards
Scorecards are top-level reports that offer a quick snapshot of your social network using key data points, trending arrows, and the percentage of change. At a glance, you’re able to see the activity overview on each menu tab. Harvest 2.1 scorecards also offer historical comparisons to determine category improvements or decline. We’ve made these new scorecards clickable, so you’re able to zoom in and investigate data for further details.
Share Reports Through Widgets and RSS
Transport your report data into a JPEG image, Microsoft Excel spreadsheet, or an Adobe Acrobat PDF file. Harvest 2.1 makes it incredibly simple to extract your important community data and create results-based reports.
Know What Your Customers Are Saying
It’s important to know how users perceive your brand. The new sentiment application built into Harvest 2.1 educates you on what keywords are being used to describe your product or service and the positive and negative reactions to those terms.
