Support Community Analytics NOW INCLUDED!
Download Telligent Harvest Reporting Server 2.1 now.
The new Support tab in Harvest 2.1 includes the following metrics:
1. Support Key Vital Signs
2. Contributors
3. Moderators
4. Top Askers
5. Top Answerers
6. Answer Rates
7. Reply Rates
8. Threads
9. Time-to-Solution
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Posted
Fri, May 29 2009 11:35 AM
by
CourtneyTaylor