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Community Server Support FAQ
Each commercial edition of Community Server comes with a certain number of tickets (additional tickets may be purchased). Please note: the FREE Express Edition of Community Server does not include any support tickets. However, you do have the option of purchasing support tickets for this version.
- Support Form – Please complete this form to create a new support ticket
- Questions or urgent issues – Please email us at support@telligent.com
- Call us – +1 (972) 407-0688
How do support tickets work?
A support ticket corresponds to 1 hour of time from a support engineer and may be used for either email or phone support (although the number of tickets required for each support type may vary).
Support tickets may be used for:
- Setup and installation – Assistance with the setup and installation of a licensed product or applications within our suite of products
- Configuration – Assistance with the configuration of features or applications within the licensed product
- Troubleshooting – Assistance with problems experience during use of a licensed product
How many tickets per product?
Please refer to the list below to determine how many tickets come with various editions of Community Server:
- Enterprise Edition – Community Server 2008 Enterprise Edition includes 10 support tickets
- Professional Edition -- Community Server 2008 Professional Edition includes 2 support tickets
- Express Edition – Community Server 2008 Express Edition does not include any support tickets
How much do tickets cost?
Additional support tickets are available for purchase either online or by phone at $200 each. Developer-level support tickets are also available for purchase either online or by phone at $400 each.
Important: Users of the FREE Express version of Community Server are able to purchase standard support tickets.
