White Papers

Proving the Return on Investment of Your Enterprise Social Networking Community

Your CEO asks about it all the time. . . . It’s an ongoing initiative of your brand strategy . . . . But how do you prove the ROI of your social network investment and truly measure online behavior? Read how Community Server and Harvest Reporting Server can help you apply measurable value to your.... . . more>>

Communities of Practice

How can you increase customer satisfaction with your products or services and empower individuals within your organization to be more proactive? By creating a Community of Practice! Read this white paper and learn how Web 2.0 and social networking communities can aid in the success of your brand..... . . more>>

Ten Best Practices for Growing a Successful Online Community

You desire an online social network in order to extend your brand online but aren’t sure where to start. What can you do to ensure the success of your social site? How do you grow it once it’s up and running? Read what our years of experience have taught us.. . . more>>